Frequently Asked Questions

Yes! Our pre-glued lash clusters are designed for quick, easy application, even if you've never worn lashes before. Most customers can achieve a full lash look in just a few minutes, with no messy glue or complicated application.

Most people use 4 to 6 clusters per eye, depending on eye shape.

• Naomi & Scarlet come pre-mapped with 5 clusters per eye. You can remove one or two for a better fit, as these clusters are slightly wider.
• Margot is fully customisable. Mix lengths and use as many clusters as you like to create your perfect look.

No. Our medical-grade adhesive strip sits gently under the lash line and, when removed correctly, won't pull out or weaken your natural lashes. It's also cleaner, gentler, and easier to remove than traditional lash glue.

We recommend applying Aura By Aura lashes to clean, mascara-free natural lashes for the best adhesion, as mascara can affect how well the pre-glued clusters stick.

Avoid applying mascara directly to the lash clusters, as it may shorten their lifespan and make them harder to reuse.

Wear time varies depending on the style and how you care for your Aura By Aura lashes.

• Margot: Designed for extended wear, lasting up to 5 days per application with proper care.
• Scarlet & Naomi: Made for occasion wear. Reusable with proper care.

To help your lashes last longer:

• Use oil-free skincare and makeup around your eyes.
• Avoid oil-based makeup removers.
• Gently cleanse around the eye area and pat dry. Avoid rubbing.
• Store reusable clusters carefully to maintain their shape.

Actual wear time and reusability may vary depending on application, care and adhesive condition.

Yes. Our lashes are lightweight and designed for comfortable overnight wear.

Margot is our lightest style, while Scarlet and Naomi offer a fuller, more voluminous look and may feel slightly heavier.

If you're a side sleeper, friction against your pillow may cause the outer lash clusters to lose their shape. For fuller styles, we recommend removing them before bed. You can reuse the clusters as long as they remain in good condition and the adhesive is still effective.

Yes. You can wash your face, shower, and swim as normal. To maximise wear time:

• Avoid direct hot water on your eyes.
• Don't rub your eyes. Gently pat the lashes dry after getting wet.
• Frequent exposure to chlorine, salt water, or hot tubs may shorten the adhesive's lifespan.

Yes! As long as the adhesive stays clean and tacky, your lashes can be reused multiple times. For hygiene, we recommend wearing each application for no longer than 5 days.

To maximise reusability, gently remove your lashes before bed and place them back in the original tray between wears. Store the tray in a cool, dry place away from direct sunlight and dust.

To remove, gently lift the cluster from the outer corner and slowly peel it away from your lash line. Never pull or tug. If you plan to reuse them, return them to the tray straight after removal.

If a cluster starts to lift during wear, press it back into place with clean fingers or tweezers. If the adhesive has lost its hold, simply replace that cluster with a fresh one.

Our lashes and adhesive are made with skin-safe materials and have passed skin irritation testing, making them suitable for most users, including many with sensitive eyes.

We recommend applying one cluster first as a patch test. If irritation occurs, remove the lashes immediately and rinse thoroughly with water.

Remove the lashes immediately and rinse the eye area thoroughly with water. Do not continue wearing the lashes if irritation persists. If symptoms are severe or do not improve, seek appropriate medical advice.

Our product has not been specifically tested for pregnancy or breastfeeding. If you're pregnant or breastfeeding, please consult your healthcare provider before use.

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

For full shipping details, please see our Shipping Policy.

Yes, we ship internationally. Shipping costs and available delivery options are shown at checkout.

For full eligibility, exclusions and the return process, please see our Returns Policy.