Shipping policy

Delivery timeframes below are estimates from dispatch and do not include order processing time.

Australia

Enjoy FREE Standard Shipping on all Australian orders over AUD $40, free express shipping on orders over AUD $50.

Shipping Method	Estimated Delivery	Shipping Fee
Standard Shipping	2–6 business days	$9.95
Express Shipping	1–3 business days	$14.95

New Zealand

Enjoy FREE Standard Shipping on all New Zealand orders over NZD $90.

Shipping Method	Estimated Delivery	Shipping Fee
Standard Shipping	4–7 business days	$19.95
Express Shipping	2–4 business days	$24.95

Order Processing

Orders are typically packed and dispatched within 1–2 business days. During product launches, promotions and holiday periods, processing times may be slightly longer.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking details. Please allow up to 24 hours for tracking information to become active.

Delivery timeframes are estimates only and may vary due to customs clearance, carrier delays, weather conditions, public holidays or peak shipping periods.

Please ensure your shipping address is correct before placing your order. Aura By Aura is not responsible for parcels delivered to an incorrect address provided at checkout.

If your parcel appears to be lost in transit, please contact us at contact@aurabyaura.au. We'll work with Australia Post to investigate and help resolve the issue as quickly as possible.